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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

Paratransit Dispatcher
North Little Rock
METRO Links
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ABOUT METRO LINKS:

METRO Links custom-route paratransit system serves  5,000 to 6,000 paratransit-eligible riders per month and covers 12,500 miles weekly. METRO Links riders are certified as paratransit-eligible under the Americans with Disabilities Act and have access to origin-to-destination bus service to and from locations that are within three-quarters of a mile from a non-express fixed bus route. Approximately 25 Rock Region METRO operators drive the 24 paratransit vans in the fleet throughout the year, taking riders to their community service providers, jobs, education, healthcare, shopping and other daily activities.

BRIEF DESCRIPTION:

This position is responsible for dispatching and ensuring all transport requests are met in a timely manner.

ESSENTIAL FUNCTIONS:

  • Effectively communicate with drivers via radio & phone
  •  Assist the Paratransit Scheduler assigning unscheduled rides to drivers.
  • Keep routes updated & on time, which includes insertions and cancellations are relayed to the driver in a timely manner.
  • Operate 2-way radio to communicate with drivers.
  • Complete written reports on all incidents, accidents, or behavior concerns.
  • Respond to driver requests for assistance
  • Answer incoming customer calls, which include taking reservations and provide customers with general information.

This position requires working various shifts and days of the week, including holidays and some weekends. Work is primarily performed in an office setting. While performing the duties of this job, the incumbent must: Regularly hear, sit, and reach with hands and arms. Finger and manual dexterity are regularly needed to operate computer and radio. Frequently talk, walk, and use hands to handle or feel objects. Have a high degree of memory and concentration.

KNOWLEDGE AND ABILITIES:

A. Knowledge of:

  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
  • Principles and practices of customer service.
  • Dispatch & Scheduling applications

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Provide on-time and dependable service to the public.
  • Learn METRO’s transit routes and schedules.
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

MINIMUM QUALIFICATIONS:Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.

C. Special Requirements, including Licenses and/or Certifications:

  • Good time management and multi-tasking skills.
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. 

On Demand Driver - Full Time
North Little Rock
Ad Operations
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Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly full-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No DOT physical required
  • No requirement for Passenger (P) Endorsement
  • Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications:years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

On Demand Driver - Part Time
North Little Rock
Ad Operations
VIEW DETAILS

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly part-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No requirement for Passenger (P) Endorsement
  • Benefits not provided with this Part-Time Driver position

Minimum Qualifications:years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Fixed Route Bus Operator - Part Time
North Little Rock
Operations
VIEW DETAILS

POSITION  SUMMARY
Provides transportation needs of the community by driving a Fixed Route schedule. Operates bus in a safe and efficient manner. Provides Customer Service by informing passengers of other routes schedules, fares, and transfer information. Assist passengers with special needs.

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheel chairs by securing wheel chair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education : High School Graduate or General Education Degree (GED)
  • Experience: Prefer one year of Commercial Driving (CDL) driving experience
  • Certificates a Licenses: Class "B" CDL with a Passenger (P) endorsement
  • Excellent Customer Service

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

No health and welfare benefits, but some opportunity for paid holidays. Starting pay $16.16 per hour, thereafter, the rates are in accordance with union contract.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Rock Region METRO Employment Application

Download

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

Equal Employment Opportunity/Affirmative Action
2018 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, Assistant Director of Finance, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Executive Director, Rock Region METRO

July 9, 2018

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